Delete Your Account and Data — ComplyMate

You can delete your ComplyMate account and all the data linked to it at any time. There are two ways to do it: inside the app, or by emailing us if you no longer have the app installed. Deleting your account is permanent and cannot be undone.

This page applies to the ComplyMate app published by 1494 Group Limited on the Apple App Store and Google Play.

Option 1: Delete your account inside the app

This is the quickest way and happens straight away.

Open ComplyMate and sign in.
Go to Settings, then Account, then tap Delete account.
Enter your password and type DELETE to confirm.
Tap Delete my account. Your account and data are removed.

Option 2: Ask us to delete it (no app needed)

If you have uninstalled the app, or cannot sign in, email us from the email address you used to register your ComplyMate account.

Email a deletion request

Or write to complymate@1494group.com with the subject Delete my ComplyMate account and data. You can also choose "Delete my account and data" in the contact form on the ComplyMate page.

How we check it is you: we only act on requests that come from the email address registered to the account. If you send the request from a different address, we will reply to the registered address to confirm before deleting anything. We will never ask you for your password.

How long it takes: we aim to complete requests within a few working days, and always within one month of receiving them. We will email you to confirm when it is done.

Before you delete: cancel any paid plan

Important: deleting your account does not cancel a paid subscription. Subscriptions are billed by Apple or Google, so you need to cancel them yourself or you may continue to be charged.

iPhone: open the Settings app, tap your name, tap Subscriptions, choose ComplyMate and tap Cancel Subscription.
Android: open the Google Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose ComplyMate and tap Cancel subscription.

You can keep using your paid features until the end of the period you have already paid for. If you delete your account first, you will lose access to them straight away.

What gets deleted

When your account is deleted, we remove from our systems:

Your sign-in details (your email address and password record).
Every company you were tracking, and any company details saved for them.
Your tags and your private notes.
Your notifications.
Your plan details held in your ComplyMate account record.

Calendar events that the app added to your phone's calendar are stored on your own device, not on our servers, so you may want to remove the "ComplyMate" calendar yourself.

What may be kept, and why

Purchase records. Apple, Google and our subscription provider (RevenueCat) keep records of payments and subscriptions under their own legal and tax obligations. We cannot delete these ourselves.
Emails you sent us. If you contacted us for help or sent feedback, we may keep those messages for a limited time to deal with your enquiry and meet legal requirements.
Security and abuse-prevention records. Short-lived technical records, such as limits that stop repeated requests, may remain briefly.
Backups. Deleted data may remain in secure backups for a short period until they are overwritten, and will not be used in the meantime.

Information that is already public, such as company details on the Companies House register, is not ours to delete and is not affected.

For full details, see our Privacy Policy.

Need help?

Email complymate@1494group.com and we will help you.

1494 Group Limited, London, United Kingdom.